Action Plan

The following is the Action Plan developed by the Lakeshore Chapter management in response to the February 2003 Membership Survey:

Membership Survey Results	Management Discussion	Action	Timing
PMP Preparation 20% Self-study 10% Formal course 42% already a PMP	20% of respondents would like a Self Study course early in 2003. The Lakeshore Chapter management plan to offer preparation courses in both the Winter and Fall on an ongoing basis. The intent of this survey question was to find out from the membership which type of PMP course should be offered first in 2003.	Offer a PMP Self Study Course in April-May. Offer a PMP Preparatory Course in May.	Spring 2003

Courses through Chapter 1. Risk Management 2. Managing Multiple Projects 3. PMO	The Lakeshore Chapter management realize that the course offering needs to be expanded to address the needs of the PMP certified members.	As a start, offer 2 out of the 3 courses suggested. Format to be one or two day session. Look at additional courses for 2004.	Summer 2003

Seminars / Symposiums 92% Yes 8% No	92% of respondents would like to see seminars offered. The Lakeshore Chapter management would like to include seminars as part of its offering. We are expanding our current course offering in 2003 so it is doubtful that we will have the resources in 2003 to properly address this program.	The Director of Professional Development will be looking at seminar options and timing over the next few months.	Spring 2004

Dinner Presentations Format 18% very satisfied 44% satisfied 32% neutral Quality of Presentations 17% very satisfied 45% satisfied 27% neutral	62% of respondents are satisfied with the format; 62% of respondents are satisfied with the quality. The Lakeshore Chapter management is please to see a positive response, although we feel we can improve the format and continue to bring quality speakers to you. There were a number of comments provide by respondents regarding the adherence to the agenda with respect to time. On a number of occasions the dinner started up to 15 minutes late and the speaker ran over their time allocation.	Revisit the standard operating procedure for dinner meetings with the volunteers and tighten up the process.	September 2003

Dinner Location 37% very satisfied 26% satisfied 26% neutral Quality of Dinner 25% very satisfied 31% satisfied 37% neutral	61% of respondents are satisfied with the location; 56% are satisfied with the quality of the meal. The Lakeshore Chapter management has been working with the venue to address concerns when they arise. One specific area of improvement is the vegetarian meal. The venue has been very responsive to our needs.	We will continue to seek your feedback on the location and quality of meal. We have found that many concerns can be addressed immediately with the venue.	On-going

Web site content 13% very satisfied 37% satisfied 41% neutral	50% of respondents are satisfied with the Web site content. This is encouraging, although the Lakeshore Chapter management feel there is still a need to drive more content to the Web site.	Continue to improve quality of and frequency of Web site content.	On-going

Registration Process 35% very satisfied 25% satisfied 34% neutral	60% of respondents are satisfied with the registration process. The Lakeshore Chapter management feel there is still room for improvement. We are working on improving the registration process that will include credit card payment coupled with immediate receipt generation.	Redesign receipt process as part of the implementation of a credit card payment option.	October 2003

Payment for Events 72% Credit Card 11% Cash 10% Cheque	72% of respondents would like the credit card payment option. The Lakeshore Chapter management is in complete agreement. We feel that the use of credit cards will improve both the receipt process and the check in process at the event.	Implement credit card payment option so that members can pay for events during the on-line registration process.	October 2003

Logo Redesign 32% Yes 12% No 56% No Opinion	32% of respondents will support a logo redesign. The Lakeshore Chapter management have been discussing the logo over the past year and a half and feel that it should be more closely aligned with the Chapter's region. The existing logo although somewhat unique is difficult to link back to the Lakeshore Chapter.	We will solicit input from our membership and a graphic artist and then allow the membership to choose from a selection of approximately 3.	Fall 2003

Communications 33% very satisfied 31% satisfied 24% neutral	64% of respondents are satisfied with the communications. The Lakeshore Chapter management has been working hard to move all communication to a web based and email based electronic channel. This has been a culture change for some and developing content for the Web site has been an ongoing challenge. We are seeing the benefits and will continue to improve in this area.	Continue to improve quality and frequency of content and email communication out to the membership. Bimonthly hyper linked email messages to membership to be implemented in September 2003.	September 2003

Employment Advertisement 89% Yes 2% No 9% Don't Know	89% of respondents would like to see some form of employment advertisement. The Lakeshore Chapter management has struggled with this with respect to exactly what we could do better than what already exists on recruiting Web sites and job boards. One method we would like to implement is an email to membership of any job opportunities that are sent to the Lakeshore Chapter.	Implement a process for communicating, via email to the membership, job opportunities.	June 2003

Organize Sessions with Recruiters / Companies 72% Yes 14% No 14% Don't Know	72% of respondents would like to see recruiter/company sessions. The Lakeshore Chapter management believes this would be extremely helpful to members.	As a start look at a session that helps members with the recruiter process.	Fall 2003

Membership Benefits 11% very satisfied 33% satisfied 49% neutral	44% of respondents are satisfied. The Lakeshore Chapter management interprets the level of membership benefit satisfaction as low. We also realize that this is a function of the activities and events we offer to members.	Continue to improve the service offering. Post on the Web site a revised list of Lakeshore Chapter member benefits.	September 2003