Fall ITILv3 Foundations Certification Prep Course and Exam

Course Registration

Registration is now closed

Registration Information

The PMI Lakeshore Chapter will be holding a ITIL Certification Course over the course of three Saturdays on October 23rd, October 30th and November 6th 2010. This course is being offered in collaboration with CTE Solutions to our members.

Course Info

ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations.  Since early 1990, ITIL has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under version 3.

In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation; ITSM and ITIL V3 now emphasizes the following areas:

  • Assist in transforming IT Service Management onto a strategic business asset
  • Assist in defining and managing the complete lifecycle of IT Service Management Process 
  • Provide guidance on the development of Services Strategy, the development of Service Design, the Transition of Services from current to desired state, the Implementation and the Continuous improvement of the those Services

This exam-preparatory course provides comprehensive coverage of foundation concepts within the IT Infrastructure Library (ITIL) V3.  Through lectures and practice exam questions participants explore the concepts of good practice in IT Service Management based on the ITIL V3 Framework.

Included in this course is the ITIL V3 Foundation formal certification exam.

21 Professional Development Units (PDUs) are available for Project Managers training hours. Students who miss classes will not receive the full 21 PDUs.

Where will the course be held?

The location for the course is the Admiral INN Mississauga , 2161 North Sheridan Way
Mississauga, ON L5K 1A3 (905) 403-9777: For a map to the location, click here.

How much will it cost?

The cost of the course is $983.10 ($870.00 + 13% HST) for PMI Lakeshore Chapter members and $1073.50 ($950.00 + 13% GST) for other persons.
Parking is complementary.

This course uses multiple experienced instructors across the three days, and by providing a larger number of potential students to CTE, we have been able to secure a significant volume discount for our membership.

Which Saturdays will the course be held?

The course will be held from 9:00 AM to 5:00 PM on the following Saturdays:

  • October 23, 2010
  • October 30, 2010
  • November 6, 2010

What is the registration process?

The following process is in place to ensure an orderly registration process for this training course. It provides a level of control that will ensure the course capacity is managed.

  1. Send an e-mail message to register@pmi-lakeshore.org requesting access to the registration page. Your request will be handled on a first come first serve basis.
  2. Your request will be processed within 2 business days and a return e-mail message will provide you with the link to the registration page, userid, and password to access the registration page.
  3. Registrants are issued a receipt immediately by e-mail.

What is the deadline for payment?

Payment is by credit card ONLY. Payments by credit card are to be received no later than 5:30 PM on Sunday, October 17th  2010.

What is the cancellation policy?

The deadline to send in a cancellation request for this course is Sunday, October 17th, 2010 at 5:30 PM.

All registered attendees are required to notify the PMI Lakeshore Chapter of any cancellations by sending an e-mail message to cancel@pmi-lakeshore.org with your cancellation request. Cancellation before this deadline is subject to an administration fee equal to 6% of the amount billed rounded off to the nearest dollar.

If you cancel your registration after the deadline there is no obligation for the refund of the registration fees. It is also not possible to transfer your registration to another event if you are unable to attend the event you have registered for.

How many seats are there for the course?

We will be accepting between 15 and 25 students for this course on a "first come-first serve" basis. You are registered in the course when we receive your payment. If less than 15 students register by Sunday, October 17th, 2010, we will be forced to cancel the course, and will return payment to registered attendees. If we receive registration requests from more than 25 students, the balance will be put on a waiting list.

Will lunch be provided?

Lunch and refreshments are included in the price for the course. If you have any special dietary requests, please complete the dietary needs section of the registration form.

Who can I contact for more information?

For more information, please contact Joseph Zielinski at joseph.zielinski@pmi-lakeshore.org