Spring ITILv3 Foundations Certification Prep Course and Exam

Course Registration

Registration is now OPEN!

Registration Information/Date Change

The Spring ITIL Certification Course, sponsored by PMI Lakeshore will now be held over the weekend of March 2 – 4, 2012.

Friday, Mar. 2nd, 5:00 p.m. – 9:00 p.m.
Saturday Mar 3rd. 9:00 a.m. – 5:00 p.m.
Sunday, Mar 4th. 9:00 a.m. – 5:00 p.m.

Course Info

ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under version 3.

In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation; ITSM and ITIL V3 now emphasizes the following areas:

  • Assist in transforming IT Service Management onto a strategic business asset
  • Assist in defining and managing the complete lifecycle of IT Service Management Process 
  • Provide guidance on the development of Services Strategy, the development of Service Design, the Transition of Services from current to desired state, the Implementation and the Continuous improvement of the those Services

This exam-preparatory course provides comprehensive coverage of foundation concepts within the IT Infrastructure Library (ITIL) V3.  Through lectures and practice exam questions participants explore the concepts of good practice in IT Service Management based on the ITIL V3 Framework.

Included in this course is the ITIL V3 Foundation formal certification exam.

19 Professional Development Units (PDUs) are available for Project Managers training hours. Students who miss classes will not receive the full 19 PDUs.

Where will the course be held?

The location for the course is
CTE Solutions Inc.
77 Bloor Street West
Suite 1406
Toronto,Ontario M5S 1M2
(416) 284-2700

For a map to the location, click here.

The training facility is conveniently located on the Bloor Subway line (Bay station), and just 1 block West of the Yonge Subway Line (Bloor Station). There are several parking options in the immediate area, with rate varying from $10-$15 per day.

How much will it cost?

The cost of the course is $983.10 ($870.00 + 13% HST) for PMI Lakeshore Chapter members and $1073.50 ($950.00 + 13% GST) for other persons.

This course uses a highly experienced instructor across the three days, and by providing a larger number of potential students to CTE, we have been able to secure a significant volume discount for our membership. The course cost includes official certification exam.

What is the registration process?

The following process is in place to ensure an orderly registration process for this training course. It provides a level of control that will ensure the course capacity is managed.

  1. Send an e-mail message to register@pmi-lakeshore.org requesting access to the registration page. Your request will be handled on a first come first serve basis.
  2. Your request will be processed within 2 business days and a return e-mail message will provide you with the link to the registration page, userid, and password to access the registration page.
  3. Registrants are issued a receipt immediately by e-mail.

What is the deadline for payment?

Payment is by credit card ONLY. Payments by credit card are to be received no later than 5:30 PM on Monday, February 27th, 2012.

What is the cancellation policy?

The deadline to send in a cancellation request for this course is is Friday, February 16th, 2012 at 5:30 PM.

All registered attendees are required to notify the PMI Lakeshore Chapter of any cancellations by sending an e-mail message to cancel@pmi-lakeshore.org with your cancellation request. Cancellation before this deadline is subject to an administration fee equal to 6% of the amount billed rounded off to the nearest dollar.

If you cancel your registration after the deadline there is no obligation for the refund of the registration fees. It is also not possible to transfer your registration to another event if you are unable to attend the event you have registered for.

How many seats are there for the course?

The course requires no less than 10 registered participants in order to accommodate the dates and times. Should the current number fall below 10, we will be forced to cancel the course and return payment to those registered. The course carries a maximum of 16-25 students, depending on classroom allocation.

Will meals be provided?

Dinner for Friday night's portion will be provided as well as Lunch and refreshments, for both the Saturday and Sunday sessions. All are included in the price for the course. If you have any special dietary requests, please complete the dietary needs section of the registration form.

Whom can I contact for more information?

For more information, please contact Asim Chowdhry at professionaldevelopment@pmi-lakeshore.org

This course is being offered in collaboration with CTE Solutions to our members.